Effective Date: 01July 2026

At Thermalux Canvas, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following information when you interact with our website:

Full Name
Email Address
Telephone Number
Delivery & Billing Address
Order Information
Payment Details (processed securely through third-party payment providers)
IP Address
Browser and Device Information
Website Usage Data through Cookies

2. How We Use Your Information

Your information is used to:

Process and fulfil orders
Deliver products and services
Respond to enquiries
Provide customer support
Improve our website and services
Send order confirmations and updates
Send promotional offers (only if you have opted in)
Comply with legal obligations

We will never sell or rent your personal information to third parties.

3. Payment Security

Payments made through our website are processed securely using trusted third-party payment providers. Thermalux Canvas does not store your banking or credit card information on our servers.

4. Cookies

Our website uses cookies to:

Improve website performance
Remember user preferences
Analyse website traffic
Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function correctly.

5. Information Sharing

We may share your information only with trusted service providers when necessary, including:

Courier and delivery companies
Payment gateways
Website hosting providers
Legal authorities where required by law

All third parties are expected to protect your information in accordance with applicable privacy laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While every effort is made to secure your information, no internet transmission can be guaranteed to be completely secure.

7. Your Rights

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Withdraw consent for marketing communications
Lodge a complaint regarding the handling of your personal information

8. Third-Party Links

Our website may contain links to third-party websites. Thermalux Canvas is not responsible for the privacy practices or content of external websites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and become effective immediately upon posting.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page or by using the details provided on this website.

Website Design & Management

This website has been designed, developed, hosted, and is professionally managed by Iron Edge Design (Pty) Ltd.

Iron Edge Design provides website development, hosting, maintenance, security monitoring, and technical support services for Thermalux Canvas. While Iron Edge Design manages the website infrastructure, all customer information collected through this website remains the property of Thermalux Canvas and is processed in accordance with this Privacy Policy and the Protection of Personal Information Act (POPIA) of South Africa.