Effective Date: 01 July 2026

At Thermalux Canvas, we are committed to delivering your order safely and efficiently. As many of our products are handcrafted or custom-made, please read our Shipping Policy before placing your order.

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding public holidays).
In-stock products are typically dispatched within 2–5 business days after payment has been confirmed.
Custom-made products require additional manufacturing time and are generally completed within 7–21 business days, depending on the product and order volume.
If your order requires a longer lead time, we will notify you.

Shipping Areas

We currently deliver throughout South Africa using trusted courier partners.

For deliveries to neighbouring countries or international destinations, please contact us for a customised shipping quotation.

Shipping Costs

Shipping costs are calculated based on:

Delivery location
Parcel size and weight
Product dimensions
Courier rates

The final shipping cost will be displayed during checkout or confirmed before payment.

Delivery Timeframes

Estimated delivery times after dispatch are:

Major Cities: 1–3 business days
Regional Areas: 2–5 business days
Remote Locations: 3–7 business days

Delivery times are estimates and may vary due to courier schedules, weather conditions, public holidays, or unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information (where available) so you can monitor your delivery.

Delivery Information

Please ensure that:

Your delivery address is complete and accurate.
Someone is available to receive and sign for the parcel during business hours.
A valid contact number is provided for delivery purposes.

Thermalux Canvas cannot be held responsible for delays resulting from incorrect or incomplete delivery information.

Custom-Made Orders

Because many Thermalux Canvas products are made to order, production will begin once payment has been received and confirmed.

Please note that manufacturing time is separate from courier delivery time.

Delivery Delays

While we work closely with reputable courier companies, delays may occasionally occur due to circumstances beyond our control, including:

Extreme weather
Public holidays
High shipping volumes
Industrial action
Remote delivery locations

We appreciate your patience should any unexpected delays arise.

Damaged Deliveries

Please inspect your parcel upon delivery.

If your package appears damaged:

Note the damage before signing for the delivery where possible.
Take clear photographs of the packaging and products.
Notify Thermalux Canvas within 48 hours of receiving your order.

We will work with the courier to resolve the matter as quickly as possible.

Incorrect or Missing Items

If you receive an incorrect item or part of your order is missing, please contact us within 7 days of delivery with your order number and details of the issue.

Collection Option

Where available, customers may arrange to collect their orders directly from Thermalux Canvas by prior appointment. You will be notified once your order is ready for collection.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our team using the details provided on our Contact Us page.

Thermalux Canvas is committed to providing reliable, secure, and efficient delivery, ensuring your premium canvas products arrive safely and ready for your next adventure.